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FAQ
How to use Bazimo?
Just sign up and create an account, then access to your space from any device. We will accompany you from the very first steps to the implementation of the solution according to your needs. You will then have the opportunity to add your own buildings.
Is Bazimo available abroad?
Bazimo is available 24 hours a day, anywhere in the world. An internet connection is all you need.
What about technical support?
Support is included in the subscription, in addition to available features of the app.
If you have any questions, the support service is available, from Monday to Friday, 9 a.m. to 5 p.m.:
- by phone:
- by email: support@bazimo.fr
- by chat: available from our website.
What about my data?
Data collected is secure and remains yours. It will never be disclosed to a third party.
We guarantee you:
- the separation and sealing of data between each customer
- data availability
- system compliance (ISO 27001)
- security: protection against cyber-attacks, data encryption, multi-factor authentication
- data privacy: full data ownership, transparency, GPDR
Data is located in France, geo-replicated on two other data centers, stored and encrypted in real time with the highest levels of encryption available, including a daily backup.
How many users can I add when creating an account?
The app provides a well-defined number of accesses at the management team level, but additional viewing accesses can be created.
How do I change my personal information?
You can change or delete your data at any time by logging to your account.
What kind of portfolio can manage the platform?
Today, we focus on management of data for commercial real estate assets.
What is the DTPB?
Launched by the French State in 2014, the Digital Transition Plan in Building (DTPB) aims to accelerate the deployment of digital tools across the entire building sector. We participated in the call for tenders on the "Digital Housing Maintenance and Maintenance Book" and won an award in 2016.
How is the data integrated into the platform?
At inception we provide data integration service and support for the transition. Then the platform is designed so that each stakeholder can update its data manually or through connections to its accounting tools for example (no duplication within the app).
What happens to my data if I end my collaboration with Bazimo?
We can extract all your data in the right format.
What media do I need to use the app?
The app is available on Desktop, Laptop and tablet.